Clients should remove all personal belongings, money and other significant items from their vehicle prior to their appointment.
Carplay Mobile Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.
Carplay Mobile Detailing does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
Our detailing times are an estimate only. Each vehicle is different and requires more time than the initial estimate, based on the condition of the vehicle.
We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards will be processed by Square.com.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.
All vehicles are cleaned at the client’s own risk.
Carplay Mobile Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
Carplay Mobile Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Pricing Terms & Conditions
We have a minimum service charge that varies by location.
A minimum $35 surcharge will be applied to all jobs that involve excessive pet hair, and $60 for bodily fluids.
Our prices are based on package type, location, type of car and condition of the vehicle.
Carplay Mobile Detailing reserves the right to charge each vehicle according to its condition, the type of vehicle, and the client’s location.
Carplay Mobile Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.
Communications
Carplay Mobile Detailing may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
All inbound and outbound customer service calls may be recorded for quality assurance.
Our Service Terms & Conditions
We may ask you where you heard about CarPlay mobile detailing to gauge our marketing strategies
We may conduct customer satisfaction surveys
We must have permission to hold a debit or credit card to secure a regular booking, and we will charge the card after each visit.
Cancellation Terms & Conditions
We require 48 hours notice from the start of the arrival window to cancel any booking/detailing service.
Failure to provide 48 hours of advance notice of cancellation will result in a minimum charge of $50.
Same-day appointments that are canceled will incur a charge of 25% of the service cost.
Carplay Mobile Detailing reserves the right to take full payment if a booking is canceled on the day without prior agreement.
Carplay Mobile Detailing reserves the right to alter or amend a booking time or date without penalty but wherever possible will let the customer know.
Carplay Mobile Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.
Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
Service Guarantee
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from CarPlay Mobile Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Our on-site technician may take photographs and/or videos to document the before and after condition of your vehicle, including the license plate. Preventing the technician from doing so will invalidate our service guarantee and any redo appointments or refunds are at the sole discretion of Carplay Mobile Detailing.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of CarPlay Mobile Detailing.
Filing a credit card dispute/chargeback for billed services invalidates our service guarantee and no refunds or redo appointments will be authorized.
Claims must be filed within 48 hours of the completion of the service by using our online Support Request tool.
